Help

Most orders are fulfilled in 2-3 days. They can then be shipped via USPS Priority Mail (1-3 days or so), UPS Ground (up to 5 business days), UPS 2nd Day Air, or UPS Next Day Air Saver, as requested, in as few packages as possible. A handling fee of $1.00 per package is also included in the quoted shipping rate on the checkout screen.

Not necessarily. Not all of the items listed on our site are available immediately, so there may be a delay fulfilling your order. Also, orders are neither shipped nor delivered on the weekends. Most orders ship in 2-3 business days, so with overnight shipping, you would usually receive your order in 3-4 business days.

Depending on our stock and other factors, we may decide to ship an item from our stock, or we may decide to have our printer drop-ship it to you. In the latter case, the order will go into the “processing” state as soon as the order is transmitted to the production facility. Producing a book is a manufacturing process that may take 2-3 days to complete. (Such is the magic of print-on-demand.) Once the book has been manufactured, then the order will be shipped to you and moved to the “Completed” state.

We do not usually ship internationally, but we’re willing to entertain international orders on a case-by-case basis. Contact us and inquire about your specific circumstances.

Login or click on My Account in the navigation menu on the right. Then click on the Orders tab. Click on the Order # for the order that interests you, to see the online invoice. (A link to this invoice is also included in the email you received after you placed the order.) The tracking numbers are displayed there, just above the order status log. You can track UPS shipments at UPS.com.

Most items purchased at the J. Timothy King Web Shop come with a 12-month 100% Satisfaction Guarantee. If for any reason within the first 12 months, you aren’t 100% satisfied with your purchase you can return it to us for a refund of your purchased price (less Shipping and Handling charges).

While we want to offer this guarantee on all resources, some products are not covered by the 12-month guarantee. Other products may have a different guarantee. See the individual product descriptions for details.

To receive a full refund of your purchase price (less Shipping and Handling charges), please make sure to follow the directions below:

1. Firstly, make sure you actually purchased from the J. Timothy King Web Shop. The surest way to do this is to find your J. Timothy King Web Shop order number. The order number is on the invoice emailed to you, and you can also see it on the Orders tab of your user account page.

2. Contact us, and request a return. Be sure to provide a valid email address. We’ll email you with further instructions and an RMA number, if necessary.

3. After you’ve heard back from us, erase digital products from your hard drive and backup media, and destroy or discard any hardcopies you’ve made of them. Return physical products to the address specified in your return authorization. Do not send any package for return unless specifically directed to in the RMA you receive, or you will not be credited for your return! Return all products in like new condition with original packaging if applicable. The returned package must include all parts of the product, if the product came in multiple parts, including any CD’s or DVD’s that came in the original product.

4. Once we receive your returned package, we will process your refund for the purchase price less shipping and handling charges. If you had originally paid with PayPal, and if the return is with 60 days of the original purchase, we’ll credit your PayPal account or credit card for the return. If it has been more than 60 days, you can receive the refund instantly via PayPal, or we can mail you a check for the refund amount.

Possibly. We offer quantity discounts on some items for quantities as small as 5 units. Contact us, and ask about a special bulk order.

You don’t need to have an account to browse the shop and add items to your shopping cart. Click “View Cart” in the “Shopping Cart” block on the right to review the contents of your shopping cart or to change quantities. From there, you can checkout. At that time, you’ll be asked to log in, or if you don’t have an account, you can create one at that time.

After you create an account, you will receive an email that allows you to verify your email address. Even though you’ll be able to complete your order before going through this process, you should look for this email and click on the verification link inside, because this helps assure that updates on your order are sent to the correct email address.

On the checkout screen, enter shipping address (only if there are any physical products in your cart that need to be shipped) and billing address. Select a shipping method (again, only if something actually needs to be shipped). And enter a coupon code, if you have one that you’d like to use. Click on “Review order” to begin the payment process.

After your payment is processed, any downloads will become immediately available on the Files tab of your account page. Email subscriptions (if any came with your order) and related offers and content appear on the Preferred tab of your account page.

No. You can order with a major credit card, even though we use PayPal to process the payment. When you pay by credit card, you do not need to open a PayPal account.

Send us a message with the order # and what changes you would like to make. If the order has not begun being processed, we will do our best to make the changes (or to put a hold on the order) before it does. Once an order enters the “processing” state, it is not usually possible for us to stop it from being shipped. However, you can get a refund of your purchase price (less shipping and handling), per our money-back guarantee.

On the checkout screen (after you click “Checkout”) you’ll see a place for the coupon code. (It’s located just above the “Payment method” near the bottom of the page.) Type or paste a coupon code into the “Coupon Code” edit box, and click the “Get coupon” button. The coupon should immediately appear in the order preview (in the “Payment method” section) below.